The light at 7,000 feet elevation here in Santa Fe is almost unbearably bright, and casts deep shadows. This is the view in our room at the St. Francis Hotel, a downtown Santa Fe landmark. We got the room using the app Hotel Tonight on my iPhone.  


Last night, we had probably the best hotel experience I remember in my life at the Hotel Central Parq in Albuquerque. The building is a former hospital and sanitarium. The room was small, but everything, every detail, both of the room and of the service, was thought out and perfect. This morning, I suspect it was the manager who stood in front of the front desk to thank guests as they left. Last night, we went to the top floor where they had an Oscar party in the lounge. Then you could walk outside on the roof and see the downtown. Everybody was well-trained and friendly. 


The only downside was that I think the ghosts of the place affected my dreams: All night, I was stuck in a hospital. I had come in for a tonsillectomy, but when I came out of anesthesia, they kept me for mental health reasons--and I could not get out. I couldn't find the door. In my search for the door, I came across friends, family and acquaintances, and they were all friendly, but when I asked them to help me find the door, they became vague and tended to disappear. 


So let's just hope that dream isn't realized. Once I awoke, I was back to enjoying the great hotel. 


Just now, back in Santa Fe, we just went to a bistro on the square which has been open a month. Again, everything was excellent. 


How often do you get so many great customer experiences in such a short time?


The light at 7,000 feet elevation here in Santa Fe is almost unbearably bright, and casts deep shadows. This is the view in our room at the St. Francis Hotel, a downtown Santa Fe landmark. We got the room using the app Hotel Tonight on my iPhone.  

Last night, we had probably the best hotel experience I remember in my life at the Hotel Central Parq in Albuquerque. The building is a former hospital and sanitarium. The room was small, but everything, every detail, both of the room and of the service, was thought out and perfect. This morning, I suspect it was the manager who stood in front of the front desk to thank guests as they left. Last night, we went to the top floor where they had an Oscar party in the lounge. Then you could walk outside on the roof and see the downtown. Everybody was well-trained and friendly. 

The only downside was that I think the ghosts of the place affected my dreams: All night, I was stuck in a hospital. I had come in for a tonsillectomy, but when I came out of anesthesia, they kept me for mental health reasons--and I could not get out. I couldn't find the door. In my search for the door, I came across friends, family and acquaintances, and they were all friendly, but when I asked them to help me find the door, they became vague and tended to disappear. 

So let's just hope that dream isn't realized. Once I awoke, I was back to enjoying the great hotel. 

Just now, back in Santa Fe, we just went to a bistro on the square which has been open a month. Again, everything was excellent. 

How often do you get so many great customer experiences in such a short time?