It is important people are made aware that false claims, deceptive sales pitches, or scare tactics have been used by some water treatment companies.
Every person has a right to decide what is best for themselves and their family, and people may choose to install additional water treatment to further lower the levels of contaminates of emerging concern, chlorine and other chemicals in the water.
However, everyone should be extremely cautious about purchasing a water treatment system. Anyone who is considering the purchase of a home water treatment system, the Minnesota Department of Health (MDH) recommends the following:
- Make sure the treatment system/device you are considering is certified to achieve the results being claimed. Reliable certifiers include NSF International, Underwriters Laboratories (UL), and the Water Quality Association (WQA).
- Make sure the treatment system/device actually addresses whatever issue you are concerned about–no one system will treat all water quality problems.
- Verify that the installation is done by a licensed plumber or licensed water conditioning contractor (as required by state law). Such plumbers and contractors are licensed through the Minnesota Department of Labor and Industry (www.dli.mn.gov/ccld/PlumbingLookup.asp).
- If you live in a city, contact your local water system for more information regarding your water quality.
- If you are contacted by a company to test your water and they say they are working with the city or a state agency, ask for their contact person at the city or state.
Anyone who believes they have been provided false or misleading information or that they have been subjected to unfair or high-pressure tactics in the course of a sales visit, should contact the Minnesota Attorney General’s office Consumer Complaints division at 800-657-3787 or online at www.ag.state.mn.us/Consumer/Complaint.asp.