Ham Lake tannery, Uber Glove, leaves customers empty-handed
With hunting season here, the Better Business Bureau of Minnesota and North Dakota (BBB) is issuing notice about Uber Glove, a Ham Lake tannery an outdoor clothing and accessories retailer. The company has an F rating with the BBB due to a pattern of complaints, many of them unanswered. There are 15 complaints closed as unanswered in the BBB's files, with another 11 complaints currently pending.
Complainants allege that after paying upfront for clothing – generally gloves or jackets – or dropping off animal hides for processing, the company failed to ship orders or meet promised deadlines. Many customers say their attempts to contact Uber Glove were unsuccessful, with some reporting the phone numbers they had for the company were out of service. The BBB learned this week that the company has filed Chapter 7 bankruptcy with the U.S. Bankruptcy Court in Minneapolis.
"Hunting season is underway, and we know many hunters look online for outdoor accessories and later turn to tanneries to process what they harvest," said Dana Badgerow, President and CEO of the BBB of Minnesota and North Dakota. "We thought it important to issue this warning to outdoor enthusiasts far and wide and remind them to investigate companies at bbb.org before doing business with them."
A majority of the complaints against Uber Glove have been filed by Minnesota consumers. Two complaints have been closed as resolved. In some cases, customers reported dropping off their animal hides with the company as far back as two years ago, without receiving a finished product. A recent complaint processed by the BBB states a visit to the company's location in Ham Lake revealed there was an eviction notice on their door.
For information on the company's bankruptcy filing, customers with potential claims can call 866-260-7337. They can also file complaints with the BBB at bbb.org. Customers who paid the company with credit cards and never received their merchandise should consider contacting their credit card company to dispute the charges.